Refund policy
Items can be refunded within 5 days of receipt, provided that they are unopened, unused, undamaged, and in the original packaging with tags that it was shipped in. We do not accept refunds for damaged/opened items as we cannot put them up for sale anymore.
Buyer has to bear the return shipping costs and a 20% restocking fee will be deducted from the total refunded amount.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Items that cannot be refunded are as follows:
- Animal Feed
- Live Plants
- Custom Orders
- Sale items/Gift Cards
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vivariaventures@gmail.com.