As of now, no. But that will change in the near future. Stay tuned.

For small items with orders below $100, the shipping fee depends on which shipping option is chosen.

• Courier: $8 per order.
• Urgent same-day delivery: $30 per order.

For bulky items (tanks/enclosures/habitats), there is a flat rate of $15 for purchases below $200.

It depends on the shipping method.

• For normal/tracked mail, shipping takes 3-5 working days from the day the order is posted, not from when it is placed.
  
• For courier, shipping takes 2-3 working days from the day the order is picked up.
  
• For urgent deliveries, the order will be shipped on the same day.

Yes, you can self-collect your orders. Orders will be available for collection the next day (except for preorders). However, you will have to book an appointment prior to coming down. Orders will only be held for 10 days after it is ready for collection. Afterwards, they will be discarded as we do not have the space for storage.

Items can be refunded within 5 days of receipt, provided that they are unopened, unused, undamaged, and in the original packaging that it was shipped in. We do not accept refunds for damaged/opened items as we cannot put them up for sale anymore.

Buyer has to bear the return shipping costs and a 15% restocking fee will be deducted from the total refunded amount.

Items that cannot be refunded are as follows:

• Animal feed
• Live plants
• Custom orders

We only sell feeders such as live mealworms and isopods. We do not sell any other animals. For custom vivariums, we do not provide the livestocks. We only provide the tanks, equipment, plants, and accessories.

We only stock items which are safe and species appropriate. We will not sell items that are harmful/not beneficial to your furpets.

Please do not repack our food items into plastic containers/tupperwares. All our food items are packed in mylar packaging which protects the food items from light, moisture, pests, and premature degradation. We cannot guarantee the freshness of your pet food should you repack it into other containers/ziplock bags.